Terms and Conditions - Juval Innovations

Effective Date: December 27, 2025

Welcome to Juval Innovations. These Terms and Conditions govern your use of our website and services. By visiting our site or placing an order, you agree to comply with these terms. Please read them carefully before making any purchase.

1. Ordering and Payment

  • All orders are subject to product availability and confirmation from Juval Innovations.

  • Prices are listed in Kenyan Shillings (KES) and are inclusive of applicable taxes. Delivery fees are calculated at checkout.

  • Payment must be completed at the time of placing the order or via authorized Pay on Delivery methods (M-Pesa/Cash) where applicable.

  • We reserve the right to refuse or cancel any order in case of pricing errors, stock shortages, or suspected fraudulent activity.

2. Shipping and Delivery

  • We aim to process and dispatch all confirmed orders as quickly as possible.

  • Delivery timelines vary based on location and courier availability.

  • Juval Innovations is not responsible for delays caused by third-party couriers, weather conditions, or unforeseen events.

  • Once shipped, customers will receive a tracking number or delivery confirmation message.

  • For full details, please refer to our Shipping Policy.

3. Returns and Refunds

  • Your satisfaction is our priority.

  • If you’re not happy with your purchase, please review our Returns & Refunds Policy for detailed information on return conditions, timelines, and refund processing.

4. Privacy Policy

  • We respect your privacy and handle your personal data in accordance with our Privacy Policy.

  • By using our website, you consent to the collection, processing, and use of your information as outlined there.

5. Intellectual Property

  • All content on this website — including text, images, graphics, product descriptions, and logos — is the exclusive property of Juval Innovations and is protected under applicable copyright and intellectual property laws.

  • You may not reproduce, modify, distribute, or use any content from this site without prior written consent.

6. Limitation of Liability

  • While we strive to ensure accuracy and reliability, Juval Innovations shall not be liable for any direct, indirect, or consequential damages arising from the use of our website or products.

  • We are not liable for delays, errors, or interruptions caused by circumstances beyond our control. Your use of this website and its services is entirely at your own discretion and risk.

7. Changes to These Terms

  • We may update or revise these Terms and Conditions at any time without prior notice.

  • The most recent version will always be available on this page with an updated effective date.

8. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the Laws of Kenya.

  • Any disputes arising from the use of this website or related to these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

9. Contact Us

If you have any questions, concerns, or require support, please contact us:

  • Phone: +254 707 915 198

  • Email: info@juvalinnovations.co.ke

  • Website: https://juvalinnovations.co.ke

  • Physical Address: Juval Innovations Barkat Biashara Mall, 1st Floor Junction of Kumasi Road & River Road Nairobi, Kenya