Privacy Policy

Last Updated: December 27, 2025

At Juval Innovations, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our products. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience.

  • Personal Information: When you make a purchase or register, we collect details such as your name, email address, phone number, shipping address, and payment information (processed securely via our payment partners).

  • Non-Personal Data: We automatically collect technical data such as your IP address, browser type, device information, and browsing behavior to help us optimize our website performance.

2. How We Use Your Information

We use your information for the following specific purposes:

  • Order Fulfillment: To process payments, arrange delivery, and send you order confirmations and updates.

  • Customer Support: To respond to your inquiries, warranty claims, or service requests.

  • Service Improvement: To analyze website traffic and enhance user experience.

  • Marketing: With your consent, we may send you newsletters or promotional offers. You may opt-out of these communications at any time.

3. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We share data only with trusted third-party service providers essential to our operations:

  • Payment Processors: To securely handle transactions (e.g., M-Pesa, Credit Card processors).

  • Logistics Partners: To deliver your orders (e.g., G4S, Wells Fargo, Pickup Mtaani).

  • Legal Requirements: We may disclose information if required by law or to protect the rights and safety of our company and customers.

4. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal information during transmission and storage. We strive to use commercially acceptable means to protect your personal data from unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate data.

  • Request the deletion of your data (subject to legal record-keeping requirements).

  • Unsubscribe from marketing emails by clicking the “Unsubscribe” link in any email.

6. Governing Law

This Privacy Policy and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts of Kenya.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we discover such data has been collected, we will take immediate steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Updates will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: info@juvalinnovations.co.ke

  • Phone:+254 707 915 198

  • Physical Address: Juval Innovations Barkat Biashara Mall, 1st Floor Junction of Kumasi Road & River Road Nairobi, Kenya